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Return Policies
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Since 1999 Priscilla's Upscale Closet has been selling popular brands to smart fashionable women around the world. Your complete satisfaction is our goal, so if you are not 100% satisfied with any purchase, we encourage you to contact us for assistance or you may return your purchase. Unconditional returns are available on all unworn items within 10 days of purchase for cash refund, 30 days for merchandise credit.
In addition, PREPAID RETURN LABELS are now included with every purchase* you make from our site! Now you can buy all the items you like and only keep the ones you love. Be sure to follow the instructions on the purchase enclosure you receive to return merchandise. *Prepaid Return Labels give our customers discounted rates from UPS on domestic returns.
This is a new service, so if your order does not include a Prepaid Return Label, please complete the form below to return an item. Thank you.
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Return Instructions
Step 1: Request A Return.
Fill out the Request A Return form and let us know the reason you wish to return your purchase. Please let us know if there is anything we can do to help you avoid the need to return your merchandise. We want you to be happy.
Step 2: Receive a Return Merchandise Authorization.
Once you submit your return form, you will receive a Priscilla's Upscale Closet "Return Merchandise Authorization" email. Please include a printed copy of this email with your repackaged item. If you are unable to include a copy, please clearly print you name, email address, mailing address, Return Merchandise Authorization and stock number/item number so your return can be processed.
Step 3: Pack it up.
Please be sure to pack things as carefully as they were originally packaged. All items are subject to inspection before a refund will be issued. Returned items should not show signs of wear and should include all boxes and packaging. Please note - a $5 reboxing fee will be deducted from all returns with missing, damaged or defaced Merchandise Boxes.*
Step 4. Send it to us.
Please be advised that return shipping and handling is the responsibility of the buyer. We suggest that you track and insure all returns to prevent lost packages. Priscilla's Upscale Closet is not responsible for lost returned packages.
Step 5. We send you a refund.
Once we receive your return, it must pass an inspection before any credits can be issued. Once approved, a cash or credit refund will be issued and an email notification will be sent to you. Returns are usually processed within 10 business days.
(back to form) Priscilla's Upscale Closet Stock Numbers are small, computer printed white labels that identify your individual item. The Merchandise Box must be returned in its original condition and is not a suitable box for shipping on its own.
Terms & Conditions - stuff our lawyers make us say.
- If there is anything we can do to help you avoid returning an item, please contact us, we'd like to help.
- Returns of all UNWORN items are accepted for 90 days from receipt - excluding any final sale items or wholesale purchases. All undergarments should be tried on with protective thongs or bikinis.
- Priscilla's Upscale Closet warranties against manufacturers defects on all unworn shoes. Please try your shoes on a carpeted surface before wearing them in the event you wish to return them. We only sell new clothing and clothing that shows signs of wear may not be returned for any reason.
- Customers may choose a cash refund or merchandise credit for all valid returns.
- The partial return of an order in which a coupon was used may invalidate the coupon in which case additional monies will be due and/or deducted from the refund.
- All returned items should be carefully packed in suitable shipping boxes.
- Shipping costs will not be reimbursed. If your return is the result of an error by Priscilla's Upscale Closet, your refund may include a shipping refund - up to original item shipping amount.
- The returns form must be completed for ALL items you wish to return.
- Please track and insure all returned packages. Priscilla's Upscale Closet is not responsible for packages lost in transit.
- Merchandise credits are valid for 1 year from date of issue.
- Most cash refunds are refunded in the form of original payment. Cash refunds and shipping reimbursements will not be issued for returns received after 30 days of purchase or returns without a valid RMA number. After 30 days, all returns are eligible for our 90 day returns for merchandise credit.
- If you leave us negative feedback on a chat board or third party site before attempting to resolve a problem, we reserve the right to accept that as final resolution to the matter and may not accept a return or issue a refund.
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